Tenant FAQs

What is the long term or vacation rental process?

• Call our rental office for an appointment to view the property.
• All applications must be filled out and signed by all applicants. You can download the rental application here.
• Positive picture ID will be requested at the time you submit your application.
• All persons must be over the age of 18 to sign the lease.
• Our property management office makes every effort to process applications within 24 to 48 hours.
• Applicants must give true and complete information for management to complete applications.
• Security deposit and first month’s rent is required before move in.
• Security deposit and first month’s rent must be paid by cashiers check or money order.

When is rent due?

Rent is due on the first of each month or required by your lease agreement.

There is a five-day grace period. Rent is late at midnight of the fifth day. Late fees will apply on the sixth day.

Rent is to be paid to :
Kendall & Potter Property Management
783 Rio Del Mar Blvd #7
Aptos, CA 95003

Tenants can pay their rent by mail, direct debit, or in person. Please be sure that your house address is on the check.

Our office is open, Monday through Friday 8:30 am to 5:30 pm and Saturday from 9:00 am to 5:00 pm.

After your initial payment, rent can be accepted by check, cashier’s check,  automatic monthly debit or money order. Credit cards or cash are not accepted at this time.

How do I report maintenance problems?

Maintenance problems can be reported by telephoning our office at (831) 689-8574, or by using the online maintenance request.

What is the tenant responsible for maintaining?

Tenants are responsible for all utilities indicated on your lease agreement.

Tenants are responsible for maintaining landscaping at the property unless otherwise stated in your lease agreement.

All appliances will be in working order before move in. It is the tenant’s responsibility to maintain all appliances unless otherwise stated in your lease agreement.

Tenants should change heater filters and smoke detector batteries as well as all reachable light bulbs.

Tenant must keep all drains clear and running freely.

Do I need approval to paint or make repairs?

Any and all changes to the property must be in writing to the management company.

What do I do in an emergency?

All emergencies should be reported immediately. If there is an after hours emergency, please call our telephone number and follow the instructions to reach the emergency line.

If there is a fire, flood, gas or natural disaster, first call 911.

What if I lock myself out of the property? The management company usually has extra keys to your property. If it is during normal business hours, you can borrow a key, however, it must be returned with 24 hours.

If you lock yourself out after hours, you are required to call a locksmith.

What is renter’s insurance?

Renter’s insurance is recommended. The property owner’s insurance does not cover renter’s personal belongings. Please consult an insurance professional for advice on renter’s insurance.

What if I need to move before the lease is up?

If you are on a month-to-month agreement, you must give a 30-day notice to move in writing to the management company.

If you are on a lease agreement, all leases are binding for the term of the lease. You should contact the property management office immediately to discuss the procedures.